FAQs

How do I join the library?

Anyone who lives in the Grey and Westland Districts can join the Grey District Library for free. People who live in districts other than Grey and Westland may join for a fee. To become a member you will need to bring with you:
  • Proof of identity, e.g. driver licence, passport or bank card with name and signature; and
  • Proof of address, e.g. utility bill, bank statement or rates notice.
For more details please see Membership & Charges.

How many items can I have on my card?

There is no limit for items borrowed on an Adult or Young Adult Member's card.  The limit for a Child's card is 30 items.

An item limit of four applies when you join the Library without proof of address as a Temporary Member.

What happens if I have forgotten to bring my library card?

We can issue you your books provided you have sufficient identification.

I have lost my card – how do I get a new one?

Come to the Library with personal identification and we can provide you with a new card and cancel your old one.

A $5.00 re-stocking and processing fee applies to card replacements.

Do you have a special card for teachers?

Yes, teachers, with the permission of the school principal, can apply for a teacher’s card for borrowing classroom resources.

We welcome visits from classes and pre-schools.  Please contact the Library to make arrangements.

Can I renew items?

Yes, you can renew items by phone, in the Library, or online using your Library Card number and PIN.  Renewing an item renews it for its original loan period.  Please note that any initial charges will apply to renewed items.
Items can be renewed up to three times.  If other members have reserved and are waiting for the item, it cannot be renewed.

To renew online:
  • Go to https://ent.kotui.org.nz/client/en_AU/grey
  • Click My Account in the top right corner
  • Enter your Library Card number and PIN to log in
  • Go to the Checkouts tab; and
  • Select any items you wish to renew and click Renew and select 'Yes'
A message will now appear under each item to let you know if your renewal was successful.

I have tried to renew books online and need a PIN number – how do I get one?

Please come into the Library and we will set you up with a PIN number.

What happens if I lose or damage a library item?

In either event, contact us at the Library so that we can assess the situation.

Please note that a processing fee of $10 per item will be added to the lost item charge.

I lost a book (or other item) and had to pay for it.  I have found it – can I get a refund?

Yes.  Return the item to the Library and we will issue a refund.

I have a library book with loose/ripped pages.  What should I do?

Please do not attempt to fix it yourself.  Simply let us know about the pages when you return the book and we will carry out the necessary repairs.

Do you have DVDs to borrow and how much do they cost?

Yes, we have a varied selection of adult and children's titles.

Children's DVDs cost 50c (issued for 3 weeks), while adult DVDs cost $2 (issued for 1 week).

Do you have storytime sessions for pre-school children?

Yes, we run regular Storytime sessions on Thursdays, during term time from 11.00am-11.30am.

These sessions are relaxed in nature – children can participate for as long (or short) as their interest or concentration holds.

Do you have Wi-Fi?

Yes, the Library has free, 24/7, Wi-Fi, including a secure channel.

Do you have computers to use?

Yes, the Library has six (Aotearoa People's Network Kaharoa) computers available for free public use.

You can book these computers, in person or over the phone, for up to one hour.

You do not have to be a member of the Library to use the computers.

Do you have eBooks and eAudio?

Yes, we have a varied selection of both eBooks and eAudio.

You can access our collection(s) <here> using your Library Card number and PIN.

Do you have a fax or scanner?

We do not have a fax machine, but we do have a scanner available free public use.

Can I print over the Wi-Fi network?

At this time we do not offer a wireless printing service, but you can print in black and white (A4) from one of our public computers.






 

Page reviewed: 22 Sep 2017 4:40pm