Our Water Assets and Services - How it all works so well
Grey District Council ensures every household in the Grey District has clean and fresh drinking water when they turn on the tap, as well as sufficient wastewater and stormwater at their property.
Five Council employees manage our services, and our local maintenance contractor responds to callouts and water breaks at any time of the day or night. Our current median response time, for urgent water repairs, is 53 minutes (20/21 year). Council also works with at least five local contracting companies, four locally based consulting engineering companies and a large number of local businesses and material suppliers.
Performance Measure Information (20/21 year)
Response timeframes (medium)
- Water (urgent call outs) - attendance 53 min (resolution = 1 hour 58 minutes)
- Water (non-urgent) - attendance 1 hour 11 mins (resolution = 2 hours 15 min)
- Wastewater – attendance 50 mins (resolution = 1 hour 39 mins)
- 15 planned shutdowns I 66 unplanned shutdowns
From Residents Satisfaction Survey 2020
79% of residents on Council water supply are satisfied with the water’s appearance and taste in 2020, this proportion has marginally increased since 2019. 88% are satisfied with the water pressure and flow, similar to previous years (85-94%)