Covid-19: Updates and Information for the Public

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Last updated 3​.0​0pm, Monday 25 May 2020

​Update Monday 25 May 2020​

Latest updates from Ministry of Health - Manatū Hauora: ⁣

There are no new cases of COVID-19 to report in New Zealand today. ⁣

Our total number of confirmed cases of COVID-19 remains at 1,154, which is the number we report to the World Health Organization. ⁣

Our combined total of confirmed and probable cases remains at 1,504. ⁣

There is no change to the number of recovered cases which remain at 1,456. This represents 97% of all confirmed and probable cases.⁣

There are no additional deaths to report. ⁣

There remains one person receiving hospital-level care for COVID-19; they are in Middlemore and are not in ICU. ⁣

Yesterday our laboratories completed 2,163 tests, bringing the total number of tests completed to date to 261,315.​

​Media r​​​el​​​​​​eas​​e​​​s

There have only been ​five confirmed cases on the West Coast, ​all of these cases have now recovered, currently, we have zero recorded active cases in our region. Please continue to follow the advice from the government at all Alert Levels to stop the spread of the virus. Alert Level information can be found here.​​

​Ministry of Health media update, 25 May​ 2020: ​


Alert Level 2 means the disease is contained, but the risk of community transmission remains.

Life at Alert Level 2

Life at Alert Level 2 means we can resume many of our everyday activities — but we have to do so safely.

  • Most businesses can open if they can do it safely. This will help to get people back to work.
  • We can go in-store at local businesses.
  • Tertiary education facilities, schools and early learning centres will be open.
  • We can travel between regions.
  • Initially, gatherings like weddings, funerals, tangihanga, religious ceremonies and social gatherings can have up to 10 people.
  • We can safely connect and socialise with close friends and family, in groups of 10.
  • We can visit local cafes and restaurants bars and pubs to have a meal.
  • We can return to our regular recreation activities, at first keeping to 10 people.​​

If you would like to read more about the alert Levels and what they mean, please click here.

What is COVID​​​-1​9?

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a type of coronavirus. Symptoms include a cough, a high temperature (at least 38°C) and shortness of breath. These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu.

The Ministry of Health (MOH) are the lead agency. The main message from MOH is for people to stay calm, stay up to date and follow advice from them. The first port of call for accurate information about COVID-19 are ​the following official sites:

​Current tally​ 

From the Ministry of Health website

As at 9.00 am, 25 May 2020​

​Number of confirmed cases in New Zealand​1,1540
​Number of probable cases3500
Number of confirmed and probable cases1,5040
​Number of recovered cases​1,4560
​Number of deaths​21​0
​Number of active cases​27​0
​Number of cases in hospital​1​0
Number of West Coast cases (by DHB)​​​​​​​5​​​​​​​​​0​


To see how Councils facilities and services are operating during Alert Level 2, please click here.

​Council Monthly Meetings

To comply with Government restrictions on gathering numbers, Council meetings will be held via a mixture of in-person and remotely. Meetings will be live-streamed. To get access to the live steam meetings please email 


Civil Defence E​merg​​ency​​ Coordination Centre set up 

The West Coast Emergency Management Group (Civil Defence) has been working closely with the West Coast District Health Board to actively plan for the response to COVID-19 at a West Coast region level and has set up an Emergency Coordi​nation Centre (ECC) in the Activity Room of the Westland Recreation Centre (WRC) in Greymouth from Monday 30 March 2020. See details here.

You can contact the public information desk of the ECC via email,, or phone 03 900 9314 ex 8657, seven days a week between 9am and 5pm.

Household goods a​nd serv​​​ices assistance number

Civil Defence West Coast are now providing a hotline for people with urgent household goods and service’s needs. If someone has an urgent need for food or essential supplies, then they can call 0800 800 545​​. This number is operational 7 days a week between 7.00am to 7.00pm. This number also covers the whole of the West Coast. People will then be directed to the appropriate service to provide assistance. 

The support service is for people who do not have any other means of getting goods or services, for example through friends, family or neighbours that can provide assistance. Remember, if people are able to help those in need, then please make sure you maintain two metres physical distance, wash your hands, and do not offer assistance if you are unwell.  

People are allowed to go to the supermarket on their own and it is okay to do this for someone else as you can drop the supplies at a doorstep or letterbox, eg for an older person who can’t go out.  

​If people have an urgent need for accommodation, then they can call MBIE Temporary Accommodation Service on 0508 754 163. If financial assistance is required to use that accommodation, then New Zealanders can call MSD on 0800 559 009. Visitors are recommended to contact their local embassy or consulate.  

Other important phone numbers include: 

  • Call the free government helpline  0800 779 997 or on 0800 22 66 57 (8am – 1am, 7 days a week). 
  • Call or text 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counsellor 
  • Call Healthline 0800 358 5453 
  • Call your local GP 
  • Or call 111 in an emergency 

If you want more information about the COVID-19 response, then go to

If you have concerns for other people struggling to follow the requirements of self-isolation, please email


Gatherings, events, and public venues

Gathering at your home

You can have friends and family over to your home, but gatherings are limited to up to 10 people, or the people who usually live in your house.

Play it safe — keep surfaces clean, wash your hands, and keep the numbers low so you can practice safe physical distancing.

Gathering outside your home

You can attend gatherings in controlled settings outside of your home. Gatherings include:

  • weddings
  • funerals and tangihanga
  • family events
  • religious services
  • public meetings.

Gatherings must:

  • have no more than 10 people
  • not be longer than 2 hours
  • keep high hygiene standards
  • record attendees to ensure contact tracing can be conducted if necessary.

You can't participate in any gatherings if you have COVID-19 symptoms or if you need to be in isolation for any reason.

Public venues

Many public venues will be open again at Alert Level 2. This includes:

  • museums and libraries
  • cinemas
  • markets
  • restaurants, cafes and bars (only for dining at first).

Detailed guidance about the numbers allowed in public venues like museums and libraries will be released soon. They must maintain appropriate physical distancing.

Sport and recreation facilities are covered in the sport recreation section

Venues must:

  • keep groups of attendees 1 metre apart
  • not have groups larger than 10 people
  • not have more than 100 people in total — this excludes staff.

Hospitality venues can only serve customers if they are there to dine.

Some venues will stay shut if they can't open safely.​

Workplaces and businesses

At Alert Level 2 businesses can operate if they're able to do so safely.

Engaging with customers

At Alert Level 2 businesses can have customers on their premises if they can meet public health requirements. This means businesses should:

  • have good contact registers, or contact tracing records, in place to record everyone who you interact with on your premises
  • maintain physical distancing of 1 metre between groups of customers, or 2 metres if not possible to keep contact tracing records
  • not have groups larger than 10 people
  • maintain a 2 hour time limit for customers to be on your premises.

Services can also be provided on customers' premises, for example, cleaning and home help.

Most businesses can open their premises to the public:

  • cafes, restaurants, and bars for dining
  • hardware, gardening, and clothing retailers
  • butchers, bakeries, and fishmongers.

Hospitality businesses should keep groups seated, separated, and use a single server if possible. This means each group has one server, though servers can each serve more than one table.​

Financ​ial assista​​nce for businesses and employers

The Government has put together a financial support package and the details of what is available can be found here. If you have any questions or need help applying, please talk to Development West Coast.

Page reviewed: 25 May 2020 2:50pm