Our Opening Hours Are Changing!
From Tuesday the 6th of June 2023 our opening hours will be 8:30am to 4:30pm Monday to Friday.
This change only affects the hours that our office is open for the public to visit, and does not affect the hours that our Council teams work.
We will trial the new hours for four months and will gather feedback from the community to find out how it’s going. We will then make a final decision based on the feedback we receive.
We are making this change for a number of reasons. We have been getting minimal foot traffic in the mornings and late afternoon. Additionally, front counter staff have start and end of day tasks that need to be completed. If the staff member on at the end of the day is called away from key processes to attend to a customer query it creates security issues. This also creates workflow issues for the other Council teams that then get pulled in to cover the front counter.
Council discussed and approved the change of office hours at the Finance Regulatory and Business Support Committee on 1 February 2023. The public agenda and minutes are available on our website here. These documents contain more detail on the reasoning behind the change. Please see item 3.4 to read the discussion.
Your business is important to us and we believe that this small change will not impact our ability to provide great customer service. The community can do business with us by phone, email, and via online services available on our website. Appointments can be arranged for those that require this.
We encourage those customers, who find they have been impacted by the change i.e. customers that have had to change their routine to fit in with our new hours, to let us know their feedback.
If you have any questions about the change in hours please don’t hesitate to get in touch.
Kia ora rawa atu
Thank you