FAQs

Anyone who lives in the Grey or Westland Districts can join the Grey District Library for free. People who live in districts other than Grey or Westland may join for a fee. To become a member you will need to bring with you:

• Proof of identity, e.g., driver licence, passport or bank card with name and signature; and
• Proof of address, e.g., utility bill, bank statement or rates notice.

For more details please see Membership & Charges.

There is no limit for items borrowed on an Adult or Young Adult member's card. The limit for a Child's card is 30 items. An item limit of one item applies when you join the Library without proof of address as a Temporary member.

We can still issue you your books provided you have sufficient identification.

Come to the Library with personal identification and we can provide you with a new card and cancel your old one. A $5.00 re-stocking and processing fee applies to card replacements.

Yes, teachers, with the permission of the school principal, can apply for a teacher's card for borrowing classroom resources. We also welcome visits from classes and pre-schools. Please contact the Library for enquiries and to make arrangements.

Yes, you can renew items in the Library (you do not need to have the items with you), by phone, using our App (see here) or online using your Library Card number and PIN. Renewing an item renews it for its original loan period. Please note that any initial charges will apply to renewed items. Items can be renewed up to three times. If other members have reserved and are waiting for the item, it cannot be renewed.

To renew online:

• Go to https://ent.kotui.org.nz/client/en_AU/grey
• Click 'My Account' in the top right corner
• Enter your Library Card number and PIN to log in
• Go to the 'Checkouts' tab, and
• Select any items you wish to renew and click 'Renew' and select 'Yes'.

A message will now appear under each item to let you know if your renewal was successful.

If you have forgotten or do not know your PIN, click 'Forgotten your PIN?' on the log-in page (for this, see question 'Can I renew items' above) and enter your Library Card number. The system will then send reset instructions to the email address linked to your account. If you have not linked an email address to your account or encounter any other problems, please come into the Library with your card and we will assist you with resetting your PIN number.

In either of these events, contact us at the Library so that we can assess the situation. Please note that a processing fee of $10 per item will be added to a lost item charge.

Yes. Return the item in person to the Library and we will issue a refund.

Please do not attempt to fix it yourself. Simply let us know about the pages when you return the book and we will carry out the necessary repairs.

Yes, we have a varied selection of adult and children's DVD titles. Children's DVDs cost $1 (issued for 3 weeks), while adult DVDs cost $3 (issued for 1 week). Adult non-fiction DVDs are free of charge (issued for 3 weeks).

Yes, we run regular Storytime sessions on Thursdays, during term time, from 10.30am to 11.00am.

Yes, the Library has a free, 24/7, secure WiFi channel. The password is displayed throughout the Library and/or you can ask for it at the service desk.

Yes, the Library has Chrome Stations and Chromebooks (as part of the Aotearoa People's Network Kaharoa) available for free public use.

You do not need to book and you can use these computers for an initial session of up to one hour by using your Library Card number or, if not a member, one of our guest passes.

Yes, we have a varied selection of both eBooks and eAudiobooks.

You can access our collection(s) here and by using your Library Card number and PIN.

We do not have a fax machine, but we do have a scanner available for free public use. The scanner is able to send documents directly to email.

Yes, printing is available from all our Chrome Stations or Chromebooks.

Printing from your own device is also available. Detailed instructions can be found under 'Printing from your own device (BYOD)' here.

If you are unsure or have any problems please ask a library staff member - we are happy to help!