How do I join the Library?
Anyone who lives in the Grey or Westland Districts can join the Grey District Library for free. People who live in districts other than Grey or Westland may join for a fee. To become a member you will need to bring with you:
- Proof of identity, e.g., driver licence, passport or bank card with name and signature; and
- Proof of address, e.g., utility bill, bank statement or rates notice.
For more details please see Membership & Charges.
How many items can I have on my card?
There is no limit for items borrowed on an Adult or Young Adult member's card. The limit for a Child's card is 30 items. An item limit of one item applies when you join the Library without proof of address as a Temporary member.
What happens if I have forgotten to bring my library card?
We can still issue you your books provided you have sufficient identification.
I have lost my card - how do I get a new one?
Come to the Library with personal identification and we can provide you with a new card and cancel your old one. A $5.00 re-stocking and processing fee applies to card replacements.
Do you have a special card for teachers?
Yes, teachers, with the permission of the school principal, can apply for a teacher's card for borrowing classroom resources. We also welcome visits from classes and pre-schools. Please contact the Library for enquiries and to make arrangements.
Can I renew items?
Yes, you can renew items in the Library (you do not need to have the items with you), by phone, or online using your Library Card number and PIN. Renewing an item renews it for its original loan period. Please note that any initial charges will apply to renewed items. Items can be renewed up to three times. If other members have reserved and are waiting for the item, it cannot be renewed.
To renew online:
- Go to https://ent.kotui.org.nz/client/en_AU/grey
- Click 'My Account' in the top right corner
- Enter your Library Card number and PIN to log in
- Go to the 'Checkouts' tab, and
- Select any items you wish to renew and click 'Renew' and select 'Yes'.
A message will now appear under each item to let you know if your renewal was successful.
I have tried to renew books online and need a PIN number - how do I get one?
If you have forgotten or do not know your PIN, click 'Forgotten your PIN?' on the log-in page (for this, see question 'Can I renew items' above) and enter your Library Card number. The system will then send reset instructions to the email address linked to your account. If you have not linked an email address to your account or encounter any other problems, please come into the Library with your card and we will assist you with resetting your PIN number.
What happens if I lose or damage a library item?
In either of these events, contact us at the Library so that we can assess the situation. Please note that a processing fee of $10 per item will be added to a lost item charge.
I lost a book (or other item) and had to pay for it. I have found it - can I get a refund?
Yes. Return the item in person to the Library and we will issue a refund.
I have a library book with loose/ripped pages. What should I do?
Please do not attempt to fix it yourself. Simply let us know about the pages when you return the book and we will carry out the necessary repairs.
Do you have DVDs to borrow and how much do they cost?
Yes, we have a varied selection of adult and children's DVD titles. Children's DVDs cost 50c (issued for 3 weeks), while adult DVDs cost $2 (issued for 1 week). Adult non-fiction DVDs are free of charge (issued for 3 weeks).
Do you have storytime sessions for pre-school children?
Yes, we run regular Storytime sessions on Thursdays, during term time, from 11.00am-11.30am. We also run regular Baby Rock and Rhyme sessions on Tuesdays, during term time, from 11.30am-11.50am. (Please note that these are currently suspended while we are at Orange).
Do you have WiFi?
Yes, the Library has a free, 24/7, secure WiFi channel. The password is displayed throughout the Library and/or you can ask for it at the service desk.
Do you have computers to use?
Yes, the Library has Chrome Stations and Chromebooks (as part of the Aotearoa People's Network Kaharoa) available for free public use.
You do not need to book and can these computers for an initial session of up to one hour by using your Library Card number or, if not a member, one of our guest passes.
Do you have eBooks and eAudiobooks?
Yes, we have a varied selection of both eBooks and eAudiobooks.
You can access our collection(s) here and by using your Library Card number and PIN.
Do you have a fax or scanner?
We do not have a fax machine, but we do have a scanner available for free public use. The scanner is able to send documents directly to email.
Can I print over the WiFi network?
We do not currently offer a mobile printing service.